What these terms cover
These Terms and Conditions ("Terms") govern your access to and use of EzyGo Couriers (Pty) Ltd ("EzyGo", "we", "us", "our") website, web and mobile applications, and courier and delivery services.
We provide parcel delivery within our Cape Town service area. These terms explain what customers, recipients, and drivers can expect. By booking or using our services, you accept these terms.
Who we are
Company: EzyGo Couriers (Pty) Ltd
Email: support@ezygocouriers.co.za
Your account
You must be 18 years or older and have legal capacity to use our services. When creating an account, you agree to:
- Provide accurate and truthful information
- Keep your login credentials secure
- Notify us immediately of any unauthorised access
We are not responsible for losses resulting from your failure to protect your account credentials.
Booking a delivery
We offer on-demand and scheduled parcel deliveries. When booking, you confirm that the contents are lawful, accurately described, and that all details provided are correct. We may refuse or inspect any parcel at our discretion.
Items you cannot send
The following items may not be sent via EzyGo under any circumstances:
- Illegal substances or stolen goods
- Firearms, weapons, or explosives
- Hazardous or dangerous materials
- Live animals
- Perishables (unless pre-agreed in writing)
Pricing and payment
- Your delivery quote shows the amount payable before you confirm and pay
- Pay securely through Yoco using the methods available at checkout. Payment is required before a driver is assigned
- We may update our prices. Changes apply only to future bookings
Cancellations
Cancellation by You
You may cancel any time before driver dispatch. After assignment or dispatch, a cancellation fee may apply.
Cancellation by EzyGo
We may cancel for incorrect parcel details, prohibited items, payment issues, or safety reasons.
Delivery, risk, and liability
Risk passes to the recipient (or per your instructions) on delivery. We are not liable for delays caused by traffic, weather, force majeure, incorrect addresses, or recipient absence.
To the extent allowed by the Consumer Protection Act (CPA), our liability is limited to the delivery fee or declared parcel value, whichever is lower. We have no liability for indirect or consequential losses.
Nothing in these Terms limits rights you hold under the CPA or where exclusion is prohibited by law.
Your responsibilities
You indemnify EzyGo against any claims, losses, or damages arising from unlawful parcel contents, inaccurate information you provide, or your breach of these Terms.
Refunds and consumer rights
Refunds may be issued for services not rendered, duplicate charges, or errors on our part. Eligible refunds are processed within 7–14 business days.
As a CPA consumer, you have rights to fair terms, advance booking cancellation under section 17 of the CPA, and the ability to raise complaints with the National Consumer Commission.
Other terms
Privacy
Your use of EzyGo is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
Intellectual property
All content, logos, and branding belong to EzyGo Couriers (Pty) Ltd. No unauthorised use is permitted.
Events beyond our control
We have no liability for events beyond our reasonable control, including load shedding, civil unrest, or natural disasters.
Suspension
We may suspend or terminate your access for violations of these Terms or suspected fraudulent activity.
Disputes and governing law
We prefer to resolve any issues directly and amicably. If a dispute cannot be resolved informally, these Terms are governed by South African law and the courts of South Africa have jurisdiction.
Consumers may also approach the National Consumer Commission for assistance.
Changes to these terms
We may update these Terms from time to time. Any changes will be posted on this page with a revised "last updated" date. Your continued use of EzyGo after changes are posted constitutes your acceptance of the updated Terms.